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Epic holds place atop 2020 Best in KLAS Rankings

For the 10th year in a row, Epic earned the top score for Overall Software Suite in the annual Best in KLAS 2020 Software & Services report.

Additionally, the Verona, Wisconsin-based health IT giant was named the top Overall Physician Practice Vendor, won Best in KLAS awards in eight segments, and won Category Leader awards in four segments.

Pivot Point Consulting was named the top Overall IT Services Firm thanks to consistently strong performance across several market segments, including HIT implementation, advisory services, HIT staffing, and technical services.

Meanwhile, Cerner was cited for the Most Improved Physician Practice Product, with satisfaction increasing in all areas measured by KLAS, and Accenture won a Best in KLAS award for Healthcare Management Consulting and also took top honors as the overall best healthcare  management consulting firm.

The Best in KLAS awards list is based on information obtained from the approximately 2,500 interviews KLAS conducts with providers and payers each month.

Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics, and account for 1,200 products and services from more than 450 vendors.

Here are some of the top software, services and medical equipment leaders for 2020:

Acute Care EMR (Large Hospital/IDN)

Epic EpicCare Inpatient EMR

Ambulatory EMR (11–75 Physicians)

Epic EpicCare Ambulatory EMR

Ambulatory EMR (Over 75 Physicians)

Epic EpicCare Ambulatory EMR

Ambulatory RCM Services

athenahealth RCM Services

Application Hosting


Automated Dispensing Cabinets

BD Pyxis MedStation ES


Philips IntelliSpace Cardiovascular

Care Management Solutions

HMS Essette CM

Cybersecurity Advisory Services

Meditology Services

Enterprise Resource Planning

Workday HCM, Financial Management, Supply Chain Management

Extended Business Office


Financial Improvement Consulting


Healthcare Business Intelligence & Analytics

Dimensional Insight Diver Platform

Healthcare Management Consulting


HIT Advisory Services

Huntzinger Management Group

HIT Implementation Leadership (Large)

Impact Advisors

HIT Staffing


Home Health & Hospice (Large)

MatrixCare Brightree

Long-Term Care


PACS (Large—300K+ Studies)


PACS (Small—<300K Studies)


Partial IT Outsourcing

Stoltenberg Consulting

Patient Access


Patient Accounting & Patient Management (Large Hospital/IDN)

Epic Resolute Hospital Billing

Patient Intake Management


Patient Portals

Epic MyChart

Payer Claims & Administration Platforms

Conduent HSP (MediTrac)

Payer Quality & Risk Analytics


Population Health Management

Enli Value Navigator

Practice Management (11–75 Physicians)

NextGen Healthcare Enterprise PM

Practice Management (Over 75 Physicians)

Epic Resolute/Prelude/Cadence Ambulatory

Revenue Cycle Outsourcing

Ensemble Health Partners

Small Practice Ambulatory EMR/PM (≤10 Physicians)

athenahealth EHR/PM

Smart Pumps

ICU Medical Plum 360 (LVP)

Speech Recognition: Front-End EMR

3M M*Modal Fluency Direct

Strategy, Growth & Consolidation Consulting

Navigant: A Guidehouse Company

Technical Services

J2 Interactive

Value-Based Care Consulting


Value-Based Care Managed Services

Vendor Neutral Archive

Fujifilm Synapse VNA (TeraMedica)

Virtual Care Platforms

InTouch Health

Worksite Health Services

Marathon Health

Nathan Eddy is a healthcare and technology freelancer based in Berlin.
Email the writer: [email protected]
Twitter: @dropdeaded209



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